Privacy Policy

To provide an online gaming account and related services, Mega Medusa Casino may collect information that identifies you or is connected with your use of the website. The information collected depends on the services you use, the information you provide, and the checks that may be required before an account can be opened or operated.

Account and identity details

This may include your name, date of birth, contact details, login information, country or region, account preferences and other details supplied during registration or account management. We may also collect information about your communications with customer support, including questions, requests, complaints and records of conversations.

Verification information

Where identity, age, location or eligibility checks are required, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, information used to confirm your age, and information generated during checks. These checks help protect players, prevent unauthorised use, and support responsible operation of the service.

Payments and transactions

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without receiving or storing all payment details held by the provider.

Technical, device and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages viewed, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, measure performance and understand how the website is used.

Information from other sources

In some circumstances, information may be received from service providers, payment partners, identity and fraud prevention services, analytics providers, or other parties involved in supporting the website. We may combine this information with information collected directly from you where appropriate and lawful.

Personal information is used for purposes connected with providing, securing and improving the website and its services. We aim to collect and use information that is reasonably relevant to these purposes and to handle it in a fair and transparent way.

• Create, maintain and administer your player account.
• Process deposits, withdrawals and other account transactions.
• Provide gaming services, account features and customer support.
• Verify your identity, age, location and eligibility where checks are required.
• Detect, investigate and prevent fraud, money laundering, unauthorised access, collusion, abuse and other prohibited activity.
• Protect the security, reliability and integrity of the website, systems and player accounts.
• Communicate with you about your account, transactions, security, service updates and support requests.
• Understand website use, troubleshoot technical issues and improve design, functionality and performance.
• Meet applicable legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
• Send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.

We may use automated tools or risk-based processes to help identify unusual activity, security concerns or information requiring further review. Where appropriate, additional information or a manual review may be requested. You should provide accurate, current information and update your account details if they change.

Sharing information

Personal information may be shared with carefully selected service providers and partners that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support services, analytics providers and professional advisers. Information may also be disclosed where necessary to protect the website or its users, respond to lawful requests, investigate suspected unlawful conduct, or meet legal and regulatory obligations.

Service providers are expected to handle information securely and only for appropriate purposes. Some providers may process information in locations outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate protection and lawful handling.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They can help keep you signed in, remember settings, support account security, understand website traffic and improve the online experience. Some cookies may be placed by service providers that support website functions, analytics or communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls differ, so you should check the settings and help information for your chosen browser.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, encryption or secure transmission where suitable, and staff or provider procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve disputes, enforce agreements, protect the website, or meet legal and business requirements. Some account, identity, transaction and other records must be retained for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where retention is not required, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@megamedusacasino.top. Please explain your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

You can usually stop marketing emails by using the unsubscribe option included in the message or by contacting us. Withdrawing consent to marketing will not necessarily affect service messages, transaction notices, security alerts, account communications or other non-promotional communications that are needed to operate your account or meet our obligations.

A request may be refused, limited or delayed where permitted or required by law, including where information must be kept for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If deletion is not possible, we will take reasonable steps to explain the relevant limitation. We aim to respond to valid requests within a reasonable timeframe and may ask for further information where necessary.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, together with an updated effective date where appropriate. You should review this page periodically. Continued use of the website after an update may indicate that you have read and understood the revised policy.